Frequently asked questions

Message us on WhatsApp at +1 809 720 9547 with the tentative date, location and service you need. We send availability in under 24 hours, a detailed proposal and a simple agreement. Booking is confirmed with a 50% deposit (local transfer or card) and the balance is due on the day of service.

We accept local bank transfer (BHD, Banreservas, Popular, Scotiabank), credit and debit cards (Visa, Mastercard, AmEx) and for international clients Wise or Zelle. For weddings and larger projects we can split payment into 2-3 installments with a signed schedule.

Standard deposit is 50% of the total to lock the date. The remaining 50% is due on the session day or, for weddings, before the event. For recurring services (monthly construction drone, repeated corporate events) we offer 30-day net contracts against invoice.

Cancellations more than 14 days out: full deposit refund. Between 14 and 7 days: 50% of the deposit is refundable. Less than 7 days: deposit is applied as credit toward a new date within 6 months. For weddings the policy is stricter and is agreed in the contract.

For outdoor sessions we monitor weather 48 hours ahead. If rain probability exceeds 60% we reschedule at no extra cost. For weddings and events where rescheduling isn't possible we shift to plan B (covered locations, light windows) and always carry backup gear for weather.

Times vary by service: real estate 48-72 hours, portraits 5-7 days, corporate events 7-10 days, weddings 4-6 weeks for the full gallery with a sneak-peek in 7 days. 24-hour express delivery is available for an extra fee depending on the project type.

Babula Shots operates with a core team of certified photographers and IDAC-licensed drone pilots. For each project we assign the photographer with the most experience in that session type (weddings, real estate, portraits, drone). Before the session you know the assigned photographer's name and can review their portfolio.

Sony Alpha cameras (A7 IV, A7R V), Sony G Master prime and zoom lenses (24-70 f2.8, 70-200 f2.8, 35 f1.4, 85 f1.4), Profoto and Godox lighting for studio and events, DJI Mavic 3 Pro and Mavic 3 Cine drones, RS3 Pro gimbal for video. All gear has backups on every shoot to prevent failures.

The pilot must be IDAC-certified (Dominican Civil Aviation Institute) and operate under RAD-21 regulations. For commercial flights in non-restricted zones no additional permit is needed. For zones near airports, military or heritage sites, prior IDAC authorization is requested.

Sustained winds above 35 km/h or active rain make flight unsafe. We monitor weather 24 hours before and the morning of. If conditions aren't suitable we reschedule at no cost. For projects with critical deadlines (pre-sale real estate with launch date) we have plan B clauses.

DJI Mavic 3 Pro (4/3 sensor, 20MP photo, 4K HDR video) for general use. DJI Mavic 3 Cine (ProRes codec, 4/3 sensor) for premium commercial production. We carry extended battery backup and two drones per session. For special projects (mapping, inspection, orthomosaics) we coordinate additional gear.

Yes. We operate with liability insurance covering up to US$1,000,000 per incident. For construction, resort or corporate event projects, a copy of the insurance is provided to the client or venue as part of the pre-flight requirements. This is standard in our professional operation.

Yes. We work in WhatsApp, email and on-set in Spanish and English. For international clients (US, Canada, Europe) we coordinate all pre-session communication via email in English and send bilingual contracts on request. The photo team speaks professional English and knows the cultural references of American, Canadian and European weddings and sessions.

As a policy we don't deliver RAW files. RAWs are unedited raw files that can give a wrong impression of the final work quality. What we deliver: edited JPEG files at high resolution, print-ready up to large sizes, with personal or commercial usage rights per the contract. For clients who require RAW for professional archival purposes we quote as an add-on.